Over 16 years of experience in compliance and small business collaboration, am skilled at engaging diverse groups effectively. I hold a Master's in Business Administration with a finance minor and a Bachelor's in Business Administration with a human resources certificate from The University Phoenix. My background includes 18 years in customer service, with 8 years in supervisory and leadership roles. I have expertise in risk management, operations management, and underwriting, along with 3 years in Human Resource Management and Recruitment. Currently, I assist a state agency with DBE/MBE/WBE/and VOSB certifications while actively participating in public speaking and training initiatives.